Individual Inquiry(Excluding Third-Party Device Information)
Inquiry Results
Product Information
| Hardware Serial Number | Product Number | Product Description | Product Line | Product Line Description | Country |
|---|
Inquiry Results
Software Inquiry(limit to HPE and third-party software)
文档下载
| # | 文件名 | 创建时间 | 操作 |
|---|---|---|---|
| {{i + 1}} | {{f.name}} | {{f.createTime}} | 下载 |
分销网络产品价格查询（不含第三方设备信息）
产品描述
| 维保类型 | 维保介绍 | 维保内容 |
|---|---|---|
| 首次延保卡 | 硬件出厂9个月内注册激活（设备运行正常） | 远程技术支持服务：7x24小时受理，实时响应 备件更换服务：5x10xNBD（具体服务时间为8:00-18:00） 软件支持服务：提供维护性网络版本 在线支持服务：在线帮助支持服务 |
| 续保卡 | 硬件出厂超过9个月后（设备运行正常） |
分销产品服务维保购买方式
Inquiry Results
Product Information
| # | 设备BOM | 产品描述 | 服务产品名称 | 服务内容 | 服务级别 | 金牌号 | 商场价格 |
|---|---|---|---|---|---|---|---|
| {{index + 1}} | {{d.BOM}} | {{d.Description}} | {{d.Name}} | {{d.ServiceName}} | {{d.ServiceLevel}} | {{d.GoldNo}} | {{d.SCPrice}} |
Description of Service Status
| Service Status | Description |
|---|---|
| Valid | The service start date is earlier than or equal to current date, and the service end date is later than or equal to current date. The device is entitled to have the service as stipulated in contract. |
| Invalid | The service end date is earlier than current date, the service is ended and the device is not entitled to have the service as stipulated in contract. |
| Canceled | The contract is canceled due to different reasons, it can’t act as the evidence for the service. |
| Service Not Effective Yet | The contract is signed, however, customer has not yet paid, in which, the device is not entitled to have the service as stipulated in contract yet. |
| Service Effective Date Not Start Yet | Service contract is currently effective, however, service start date is later than current date, in which, the device is not entitled to have the service as stipulated in contract yet. Service status will automatically change to “Valid” once calendar date is equal to service start date. |
| Currently Valid | As project status is in borrowing or pending for inspection, which cannot confirm maintenance specific end date. Service status will refresh automatically until the project is completed or officially placed the order. |
Service Hotline
| China mainland | |
|---|---|
| H3C Customer Service Hotline | 400-810-0504 |
| H3C Key Customer Service Hotline | 400-826-5511 |
| H3C Smart Terminal Service Hotline | 400-600-6363 |
| China- Hong Kong /Macau | |
| H3C Customer Service Hotline | (852) 29070456 |
| Overseas countries | Type | |
|---|---|---|
| Indonesia Customer Service Hotline | 001803065034 | Toll free |
| Malaysia Customer Service Hotline | 1800885132 | Toll free |
| Pakistan Customer Service Hotline | 0080090044330 | Toll free |
| Russia Customer Service Hotline | 88005510344 | Toll free |
| Thailand Customer Service Hotline | 028449189 | Caller pays |
| Thailand Customer Service Hotline | 001800120664991 | Toll free |
| Japan Customer Service Hotline | 0120922815 | Toll free |
| Other countries Customer Service Hotline | +86-571-86763000 | Telephone |
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