Individual Inquiry (Excluding Third-Party Device Information)

Description of Service Status

Service Status Description
Valid The service start date is earlier than or equal to current date, and the service end date is later than or equal to current date. The device is entitled to have the service as stipulated in contract.
Invalid The service end date is earlier than current date, the service is ended and the device is not entitled to have the service as stipulated in contract.
Canceled The contract is canceled due to different reasons, it can’t act as the evidence for the service.
Service Not Effective Yet The contract is signed, however, customer has not yet paid, in which, the device is not entitled to have the service as stipulated in contract yet.
Service Effective Date Not Start Yet Service contract is currently effective, however, service start date is later than current date, in which, the device is not entitled to have the service as stipulated in contract yet. Service status will automatically change to “Valid” once calendar date is equal to service start date.
Currently Valid As project status is in borrowing or pending for inspection, which cannot confirm maintenance specific end date. Service status will refresh automatically until the project is completed or officially placed the order.

Service Hotline

China mainland
H3C Customer Service Hotline 400-810-0504
H3C Key Customer Service Hotline 400-826-5511
H3C Smart Terminal Service Hotline 400-600-6363
China- Hong Kong /Macau
H3C Customer Service Hotline (852) 29070456
Overseas countries Type
Indonesia Customer Service Hotline 001803065034 Toll free
Malaysia Customer Service Hotline 1800885132 Toll free
Pakistan Customer Service Hotline 0080090044330 Toll free
Russia Customer Service Hotline 88005510344 Toll free
Thailand Customer Service Hotline 028449189 (PSTN) Caller pays
Thailand Customer Service Hotline 001800120664991 (Toll Free,for AIS,True,TOT,CAT) Toll free
Japan Customer Service Hotline 0120922815 Toll free
Other countries Customer Service Hotline +86-571-86763000 Telephone

Warranty Card Scope of Application

  • The warranty card is applicable for the below territories:
  • Japan
    Thailand
    Russia
    Malaysia
    Indonesia
    Pakistan
    Kazakhstan
    Singapore