Individual Inquiry (Excluding Third-Party Device Information)
Description of Service Status
| Service Status | Description |
|---|---|
| Valid | The service start date is earlier than or equal to current date, and the service end date is later than or equal to current date. The device is entitled to have the service as stipulated in contract. |
| Invalid | The service end date is earlier than current date, the service is ended and the device is not entitled to have the service as stipulated in contract. |
| Canceled | The contract is canceled due to different reasons, it can’t act as the evidence for the service. |
| Service Not Effective Yet | The contract is signed, however, customer has not yet paid, in which, the device is not entitled to have the service as stipulated in contract yet. |
| Service Effective Date Not Start Yet | Service contract is currently effective, however, service start date is later than current date, in which, the device is not entitled to have the service as stipulated in contract yet. Service status will automatically change to “Valid” once calendar date is equal to service start date. |
| Currently Valid | As project status is in borrowing or pending for inspection, which cannot confirm maintenance specific end date. Service status will refresh automatically until the project is completed or officially placed the order. |
Service Hotline
| China mainland | |
|---|---|
| H3C Customer Service Hotline | 400-810-0504 |
| H3C Key Customer Service Hotline | 400-826-5511 |
| H3C Smart Terminal Service Hotline | 400-600-6363 |
| China- Hong Kong /Macau | |
| H3C Customer Service Hotline | (852) 29070456 |
| Overseas countries | Type | |
|---|---|---|
| Indonesia Customer Service Hotline | 001803065034 | Toll free |
| Malaysia Customer Service Hotline | 1800885132 | Toll free |
| Pakistan Customer Service Hotline | 0080090044330 | Toll free |
| Russia Customer Service Hotline | 88005510344 | Toll free |
| Thailand Customer Service Hotline | 028449189 (PSTN) | Caller pays |
| Thailand Customer Service Hotline | 001800120664991 (Toll Free,for AIS,True,TOT,CAT) | Toll free |
| Japan Customer Service Hotline | 0120922815 | Toll free |
| Other countries Customer Service Hotline | +86-571-86763000 | Telephone |
